Valve index shipping faq reddit Since we left the EU on the new years valve hasn't been shipping since the warehouse is in the Netherlands. Both of my orders (NA - west coast) have taken a total of 36 hours to go from processing - shipping soon - shipped. I only note this because I know Steam says 4-8 business days expected. Their website stated that the parcel will be delivered by Sabastian between 15:40-16:40, when Parcelforce contacted just before 7pm they blatantly lied and said you will still get it by 8pm!! Please read the Guide and check the FAQ before asking questions. You will be prompted (via email) to fill in your payment & address details when your hardware is ready to I purchased my Index about a week ago, and my status hasn't changed from "Shipping Soon" for a couple of days now. And either power cycling the headset (unplug replug power brick) or a hard restart of Pc (shutdown, turn on) usually fixes it for me. valve will replace the base station for free - it was likely damaged in shipping not much they can do about that sadly, carriers like to dropkick your packages Reply reply RuggerMuffin The Index 2 might not be out soon. What is the best position for them and is two of them enough? Depends on the room, but usually, two base stations are enough, and you mount them high in opposite corners of the play area, facing towards the center. Preparing to ship took about a day and a half. Game natively supports Index hardware. But then Facebook just up and bought the company. I reconfigured the room using my old Vive controllers, since I cannot configure the room with the controllers from index. Please read the Guide and check the FAQ before asking questions. "To replace your Index Controller (Left), please print the attached RMA Label and follow our packing instructions. There's other good stuff to know about setting up the Index and base Now i know with the corona and all things are bound to take more time. and i wanted to know how long it takes to ship if i’m in new jersey, please if anyone can tell a estimate it would be great. I bought it 1st September 2020, and it has a few hardly noticeable scratches on the left controller, with the other one being brand new. Ok so something I should have said is that 1. If sunlight can come in from that doorway you potentially can get signal noise. I ordered last Friday (01/06/2023), & so far it's sitting at "Packaged Items. takes 20h by car to get from illinois to FL so it'd at least take two full days once they ship it Hey, I ordered a index on friday, and on the page its written that there might be delays due to high demand volume. The index isnt available in my country, so a friend is sending me the headset from the US. A definite headset upgrade over the Index, and uses the base stations and controllers from the Index if you start with a 2nd hand Index kit. Main issue is that Valve uses FedEx for the most part, which is extremely inconsistent on ETAs. Posted by u/barackstar - 12 votes and 8 comments 17 votes, 15 comments. How do I modify or cancel my shipment? You can modify or cancel shipment within 24 hours of placing your order. Out of curiosity how long did it take to get the shipping details, I ordered mine two days ago and haven’t heard anything about the shipping information Reply reply Top 2% Rank by size © 2025 Valve Corporation. I'm looking at someone's post right now for a lightly used full kit for $750 CAD. Valve Index uses sensors on the headset and controllers, which detect infrared light emitted by base stations. Also any mirror light reflecting surfaces can cause drift. Not sure how that affected things, but I wouldn't be surprised if it set back Valve's plans for the Index 2. Don't know where are you, but here in the EU: yes, they gave me a tracking number (both for when I purchased the Index and a Steam controller), and they shipped the Index 2 days after payment (Paid 6 Jul, shipped 8 Jul). Wow, that's pricey. I real the mega thread, and the frequently asked questions. We haven't had any concrete details about it since steam support apparently doesn't even know anything. Depending on your location, local taxes and customs or import fees may apply. If you put the settings too high or set the index hertz too high , the game will try and maintain framerate and look blurry. Jun 27, 2019 · FAQ: What am I looking for? Check your order history for your Index order, then look at the Shipment Status. live in FL, dont think the hurricane has affected it especially since it hasnt shipped yet. Both need to be printed out. Our FAQ - check this out if your question isn’t in this post! When you "order" any Index hardware from the Steam store right now; you will be put in a queue. What i want to know is if someone has/had the same issue or has received a Valve Index how much time does/did it take? They're $200 CAD bringing the price to $450 with tax and shipping from Steam for 2 of them. Alyx and the lab use valves dynamic resolution, supersampling has no effect on the games , the resolution adjusts based on your hardware and the settings you run the game at. 15kg (according to GLS) Size: 62x42x23cm Source; Valve Index Headset. Valve Index Teardown. Members Online This suit shocks you with electricity to feel real pain in video games The Real Housewives of Atlanta The Bachelor Sister Wives 90 Day Fiance Wife Swap The Amazing Race Australia Married at First Sight The Real Housewives of Dallas My 600-lb Life Last Week Tonight with John Oliver Important Valve made FAQs about ordering: Index Order FAQ. Measurements for both weight and size of each Index package. All trademarks are property of their respective owners in the US and other countries. One is the return shipping label which you put on the outside of the box and the other is the RMA bar code that has to be placed inside the shipping box so when they open it they can scan it and know what to do with it The Index has the same res, but the VP has pentile OLED so more perceived SDE. Members Online Steam Hardware Survey October 2023: Index reaches a new max with 21. Look at it by clicking on the link! Valve Index Package Information. You can buy bundles with the Index controllers (though I think they are having big delays on shipping those due to stock lately). Paid on Tuesday, shipped on Thursday, arriving on Saturday. Paid for my index Monday morning and it still says shipping soon, anybody else on the same boat? I thought the whole process would only take a week to arrive at my door (Toronto). The question is: has anyone… All FAQ Index Tips I also tried to reconfigure the base stations, connected them to different channels, but it was available without a synchronization cable and with a synchronization cable. Weight: 7. The Index is already pushing the bandwidth limits as is. In Australia, we had to wait till the end of last year to properly get the opportunity to purchase a headset without finding workarounds and spending around $3000 AUD on second hand. PC freezes when valve index gets plugged in For whatever reason my computer completely freezes when I plug the dp into the GPU. I believe Valve will want to bypass EB bc they marked up the Index kit 40% over the american pricing (ignoring taxes for now as they are only 10%) and a lot of the decks selling point is affordability. basically sets a door to door delivery. I don't have a pc yet, it's my n. And if any of you guys own the index controllers, 1. 2 will start to show issues around 10m, which the Index cable is already 6m. Now after 6 business days (day of shipping is 7th) I received the shipping information for my replacement! Archived post. Members Online This suit shocks you with electricity to feel real pain in video games Higher price point, though there have been some great deals on it lately. If for some reason you want to regularly disconnect your Index, do so AT THE BACK OF YOUR COMPUTER (USBC, POWER, DP) NOT THE BREAKAWAY CABLE. u/Krista's explanation of how Lighthouse 1. When unboxing my new stuff, I don't even throw way the wrapping or protection pieces, like those that sits on the lenses, sensors etc. ( hype intensifies) I have been wondering if there is really any worthwhile accessories to buy while the index arrives? For example: Easier cable management with the index and lens protection layers are the only two that I can think on the top of my head. Maybe I can get it for less. Now it's worse with loud popping sounds and fading to grey. The RMA one needs to be printed and physically attached to the return items so that once the support guys open the box they can scan the bar code on there. So frustrating that despite the highly priced Index, Valve hired those imbeciles rather than paying extra for half a decent courier like DPD or Hermitz P. There is also a third location, operated by a partner company (Degica), for orders from Japan. co/d/7nrgtIm This one is the cheapest and works well, I bought it and enjoy it Not all states pay taxes for things bought from valve ;) i paid a straight 749 and not a cent over for the index/controller bundle. Members Online This suit shocks you with electricity to feel real pain in video games Order changed to shipping soon this morning, and has been all night. before hand he has to setup "ebay global shipping program" and it will automatically add all the tracking and import fees. Welcome to reddit's home for discussion of the Canon EF, EF-S, EF-M, and RF Mount interchangeable lens DSLR and Mirrorless cameras, and occasionally their point-and-shoot cousins. Once the day after asking for shipping information and again yesterday. Might wanna check with support on it if it takes longer than 3 to 4 days on Shipping Soon. BB headset starts at 1000 USD so is definitely a premium product The Quest 2's actually higher resolution than the Valve Index and my wireless experience with it has been phenomenal. Can I buy the Valve Index with Steam wallet funds? Users have reported not being able to purchase Valve Index hardware with Steam wallet funds. The hype train is full steam ahead as we get closer to the Index shipping date! Use this thread to post shipping questions, delivery updates, tips, and laments about being Canadian or Australian. But please note the carrier does not operate during weekends. PDF and Shipping_Label_[SomeCode]. So it looks like they could just dead drop it on your porch and it could easily get stolen depending on your neighbourhood. I'm looking into the option of selling my Valve Index after an enjoyable few years. I'm gonna be waiting a while until I get the money for a pc 3. zero tolerance for self promotion, check the weekly "self promotion Saturday post" for that. . Members Online This suit shocks you with electricity to feel real pain in video games Index controllers shown during game-play. Used doesn't support Valve, and new is the cost of a full low-mid level gaming PC, so I've just gone without VR for the moment. steam account management and all that is preferable to me as managing the quest and its updates, and making sure its always charged, was just another set of in the moment barriers Almost 4 years of Valve index being my daily driver and still nothing comes close. For discussion of the Valve Index. Depends on state and local tax laws on shipping from out of state i believe. Edit- Went ahead and ordered a meta Quest 3 after a user pointed out how Very. Paid Monday morning at around 10am(processing) , changed to shipping soon Tuesday, and shipped Wednesday (label created at 2pm, dropped off at 7pm at the facility). r/ValveIndex: For discussion of the Valve Index. Weight: 3. Not sure what USB port my Index was on but I have done this a couple of times before and no problem. Members Online Went to go put on my headset… I tried looking up this question and the majority of posts are mostly from a year or two ago. Index controllers shown during game-play. Valve ships less than 0. 10 Nvidia controller 451. What is a reasonable asking price? So I RMA’d my index last week and it arrived earlier this week but I ended going back and reading and it said I should get two emails the pre-paid shipping label which I of course got and a RMA instruction sheet which I never got of course it’s too late to ask steam for one since the package has already been received but I’m wondering if this is gonna impact my RMA process. About the procedure itself, not sure you can place an order to an EU address with an US credit card / IP. Shipping (in the states) took about two days. A place to discuss any and all things Virtual Reality. Full resolution, 120 hz, 350+ mbps, the works. I've almost pulled the trigger on a used Index set a few times, but $500-600 is still too much, even though Valve is the only company realistically committed to supporting VR on Linux. u/isysopi201 performed an X-Ray scan on a Valve Index. FedEx has been getting increasingly awful (starting from a baseline of being generally bad). Funny how that suddenly changed their RMA process. Why not just slap a high speed wi-fi module on a hardware video decoder and attach it to the Valve Index? With the index coming back in stock today. Turning off power management for the USB hubs from device manager helped. I just sent a support ticket to steam regarding this. I ordered on the 10th of Jan and its still on "shipping soon". From Valve Hardware Shipping FAQ, mostly for Valve Index but high chances that Valve will use the same for the Steam Deck. When can I expect my Index to arrive from this point? All of the threads I can find are from around the Index release date, so I was wondering what the delivery process would take around this time of year (time wise) True, although recently we had a guy who ordered VR WIRE II and he was able to use his Valve index without extensions in a 17x16 ft room, and was able to reach every corner of his room. My left Valve Index controller is connected (light is green and it shows up in steamvr) but it’s blinking slowly and says “searching” and that the controller isn’t being tracked correctly. If shipping to Switzerland/Norway, Valve will probably skip the EU VAT, but they will have to pay import taxes (local VAT and such) to actually receive the package. o1 priority 2. TBCH, I am a tad excited so excuse my impatience, but I was wondering if anyone else had a similar issue. Try the game at 90fps on low settings. Weight: 1. Important Valve made FAQs about ordering: Index Order FAQ. 67 Headset updated Displayport to minidisplay adapter (since I only have 1 mini display port): Cac 1110 club 3D Hi guys, long story short, my Vive wands finally gave out after quite some time of using them. Displayport 1. The Index is shipped from, I believe Chicago for the US and shipping from Tilburg the Netherlands for Europe. Steam/Valve ships all Hardware orders either from a warehouse in the United States located in Carol Stream, Illinois, or from a warehouse in the European Union located in Tilburg, the Netherlands. Didn't pay taxes on amazon items until they built a warehouse in my state. Once the product is shipped, you will receive another email with tracking information. Thankfully I told them I was shipping it back to them, going to cancel the order, and just reorder from somewhere else. To get the Index while it is not available in your region; you can use re-shipping services to ship it to your country from regions that do have access to Index hardware from Steam. All rights reserved. Specs have been finalised and they will be shipping by the end the year. Then you should be fine. However it said it should 'ship within two weeks' and shipping status is 'shipping soon'. ) KIWI design USB Radiator Fans Accessories for Valve Index, Cooling Heat for VR Headset in The VR Game and Extends The Life of Valve Index https://a. ordered it on tue, hoping it gets at least ships on saturday, people saying that they ship orders on that day so i hope that works out. Nov 28, 2019 · Amazon can do 2 day shipping because they ship SO MUCH STUFF that they can get deals with shipping companies for cheaper rates on faster deliveries. Right now my order says: "Shipping Status: Processing Delivery delays are expected due to high order volume. DHL or GLS delivers shipments within the EU, depending on location and availability. You will receive an email when your package ships. It has not been two weeks yet but I just wondered what happen next to people who purchased the same package as me. " I only have one pair of glasses only, but as i said earlier the sde and also something that i forgot to mention which is the controllers as i really didnt feel comfortable holding it since my hands are on the smaller side made my decision to return the headset and wait for gen 2/1. Half-Life: Alyx FAQ. And closer in price to the Index, I hear the Pimax Artisan is pretty solid as well. No one -- not even Valve Support -- knows the details about your package arrival until days before it's ready to ship out. 1. In a livestreamed Q&A valve did they said Japan and Australia were in the advanced stages of being added to available regions. A teardown done by u/GamerToTheEnd. 85 KG (according to GLS) Size: Valve Index Controllers. My order doesn’t say that. Have fun! Index VR Kit. I have a ticket open with Valve and they are shipping me a new cable. Here's the full official FAQ. Have shipments started? No. 01% of the amount of stuff that Amazon ships, so they have to use the more standard shipping rates, and speeds. Although a costly $1,899 with a $200 upfront cost (Prices are in AUD) it’s about the price that you would pay with a shipping forwarding partner. Speaking from eBay experience, FedEx requires a signature for any packages with a declared value of $500 or more. For Europe you shouldn’t have to pay any import fees or taxes. Remember to store your index in a place that sunlight cannot reach. I have fought so many things to get to it to stay connected. Please ensure self-promotion is only 10% or less of your total posts & flair your posts properly. New comments cannot be posted and votes cannot be cast. So it seems like Valve will have to be refunding/resending shipments to people when this does happen since they are responsible for the security of the shipping. The Index has a higher FOV and refresh rate, and better audio and mics. Attached to that are two PDF documents, RMA_[SomeCode]. I'm a full kit valve index day one owner and I still haven't removed the protection wrap from the frunk, same for my old Oculus Go headset's front. Personally, though, I use an 8kx. As far as I can tell my question isn’t answered there. For pre-orders, check out the pinned pre-order discussion thread. Members Online Is it weird for me to play video games with kids? Valve Shipping FAQ Valve uses FedEx to ship their products according to their site. Members Online “Into the Radius” MQ2 vs MQ3 Graphics Comparison! Index controllers shown during game-play. Now with Valve index controllers out, should i spring for the Index controllers or, stick with the standard controller. PDF. Valve has a few warehouses that ship their hardware. It normally takes 4-8 business days for delivery. Today, oct 23, I just noticed that the street name is wrong in my shipping address and the package has already been shipped and I can't do anything about it. But the only info they give is that they are experiencing delays because of corona and that the shipping is still after 8 weeks. I just have a little question about the deliverytime in Europe. Strange you should have received an email with 2 attachments. Valve was investing heavily in a company that made next gen variable lenses, in order to use them for the next Index. he puts up a sale for a used valve index for idk $700 and tells you exactly when he will put it on sale so you snag it as soon as its posted. 65 KG (according to GLS) Size: 32x13x27 cm (Depth x height x width) Valve Index Base Station. Sadly my 2nd cable just broke (flickering audio popping black screen's and all the other fun stuff. Thanks all for the help and especially all_aboards for telling me about that amazing deal :) Hello all, Seems like Valve doesnt care anymore about the "order" you reserved I'm in the same boat btw, reservation was done on May 6th for the full kit, haven't heard anything since then Reply reply A family member bought the Index for me as a Christmas present one year. A couple weeks ago I started getting 436 intermittently, then recently, also started seeing "sparkles" in the HMD especially in black areas. Now i do ;( To add to your comment, and also don't quote me on this: But If there is heavy interference with the bluetooth connection between the headset and the controllers (like a microwave turning on or a wifi router sitting right below you) it should affect data transmission from the controller to the headset. Members Online This suit shocks you with electricity to feel real pain in video games Hi, brand new valve index, Laptop: Msi ge73vr 7rf Raider Gtx 1070 SteamVR v1. 90K subscribers in the ValveIndex community. ) Does the finger tracking feel unnatural? 2. Generic let's plays and 360 degree content are not allowed. I was hoping people who have ordered would have more insight. 5 years now and i love it. Shipping is free for all Valve Hardware products. With 4 wherever you want. Just ordered the index controllers Knuckles and didn't have to pay shipping. Hi i have my index for over 1. 5%, and Quest 3 enters at a very low 0. Your thoughts/opinions on the Index. Your replacement will be shipped once the unit is returned, inspected, and scanned at our facility. It said 4-8 days for delivery and I purchased it in Sweden if that matters I've tried contacting steam support 2 times. com have a deal on at the moment so nabbed one for £380 which is same price I was being offered a second hand valve index. ($1,500 for the kit) the The Index is intended to remain connected at all times just like a monitor. Its going to be a while I'm afraid. Even with the Index, you'll still run into computer limitations. 2 KG (According to GLS) Size: Only includes one Base Station edit: There is no signature required. Check other threads. Jul 1, 2019 · Please use this thread for hype, questions, and problems related to your order, shipping, and delivery. 45 - 1. I ordered a buncha stuff that got shipped Fedex and the tracking was fucked up, the delivery date was wildly wrong, nothing was being scanned correctly, and when it did get here they didn't get the required signature and still didn't scan it. Members Online This suit shocks you with electricity to feel real pain in video games In my experience, living in Kentucky, once Valve says it's shipped it takes about 4-5 days to arrive to my address. It will be one of: Pre-order: You're in the first wave Processing: Your shipment details are being prepared (the order isn't in this status very long, so you might miss it) Shipping Soon: Your shipment will go out soon Ordering/Shipping Official Valve Shipping FAQ. The Index is intended to remain connected at all times just like a monitor. 5 easier,an here im!part of the valve index hype train. When i ordered i constantly checked the shipping page and took a look at the 'how long does the shipping take' - posts. Pretty interesting stuff! Valve Index X-Ray. There is one answer about “shipping soon” to shipped. Press J to jump to the feed. People who were not able to go ahead and buy the hardware but instead had to reserve; they'll be getting an email with a purchase-link somewhere in the future. We also sometime talk about other canon equipment such as printers. 60 w/ discount code WELCOME $10 off Related Valve Index Virtual Reality headset Virtual reality Posted by u/[Deleted Account] - No votes and 25 comments Posted by u/No-Replacement-9029 - 1 vote and no comments 14 votes, 57 comments. I am sending my Valve Index headset and cables back to Steam for replacement with a refurbished unit, and the instructions sent to me via the Steam Support ticket say: "Steam will email you a shipping document which includes one pre-paid shipping label, three commercial invoices, two air waybill copies, and one set of FedEx return instructions. The issue is that the default cable is about as long as it can be without signal degradation. The free game applied to his account, and I didn't have access to the game even after plugging all of the hardware into my computer. Who delivers my shipment? FedEx delivers all US shipments. It seems like most of these companies really don't gaf and fix the most minimal part just to get it to work. Shopmate Shipping cost (USD > AUD price on 14th Sept 2020) $124. You will be prompted (via email) to fill in your payment & address details when your hardware is ready to I ordered a Valve Index on the 8th Jan, and it was the full VR kit with base stations and so on. Press question mark to learn the rest of the keyboard shortcuts Hello! Recently I’ve been considering getting a Valve Index since preorders finally opened up for the headset again at EB Games. this was the move I made, I was big on my quest 2 with wireless hardware to make it nice on pc and- assuming you only game on pc/the games you wanna play are on pc- the index has been an overall better experience. The VP2 beats the Index in terms of resolution, but falls short in binocular overlap, vertical FOV, and has some other issues with its design. He was one of the first people who tested the 16ft guide wire version, which goes from wall to wall. Just aim for maximum coverage. The Oculus Quest 2 seems to offer a significantly higher resolution, the same refresh rate, and optional wireless mode at a fraction of the cost. Sunlight that hit the lenses can damage the screens. You should be able to plug both your laptop and Index into power, then your Index into your computer USB 3 type A and the DP into that USB C port with the adapter. I know my PC is ready (passed the app eval for valve index ready). For me they ship from a city just outside of Chicago, IL. My machine also doesn't push any signal to my monitors when rebooting if the valve index is plugged in. 40 votes, 36 comments. If you have any other questions, please feel free to reply to us again. general, the order will be prepared in a few days before shipping. Please read Valve's own FAQ on the topic. 0 work Valve Index Shipping Question/Support I was going to get the valve index full kit from steam. The Index being wireless removes that barrier to entry, and I can see myself using the Index even more once the Nofio adapter arrives. The last post I was able to find on this information dated back a few years, so I will provide my shipping timeframes here. First off, Cheers valve for finally having a way to get the valve index in Australia. I never really understood why people frequently asked how long shipping takes when i still was in the extremely long waiting queue (waited a bit more than 90 days from entering the list to beeing able to order). Floors or walls s It seems like the best options are the Oculus Quest 2 and the Valve Index, but I'm a bit confused by the price difference. r/ValveIndex • A few impressions of Crossfire: Sierra Squad - all screenshots taken while wearing the Index Last night I purchased my Valve Index VR Kit, and I am really excited to step into the VR-World. So for $250-300 extra I'm getting the headset and 2 more index controllers (I already have 2 Index controllers) which I could then sell for ~$200. 13. I purchaseed a dedicated router just for VR streaming and latency is very low. I asked Steam support if I could buy a new cable from them they just sent me one for free, didn't even charge me for shipping and it only took a week total. 2M subscribers in the virtualreality community. ) Is there any way to buy replacement cables / another brand that makes higher quality cables for the index? (Yes i already wrote a ticket to steam about this. Bit of a steal tbh. 0 and 2. The Index will work fine for about 3 seconds and that's when the rapid USB disconnect (Valve VR Radio) will start to occur and the screen will turn to grey, show steam VR (in headset) again and back to grey. " I am making this post to update some potential onlookers on the current status of shipping for the Valve index, and the RMA timeframes should they need replacement controllers, HMD, etc. Finally got my pre order for the Valve Index. shoulda bought from amazon lmao. [UPDATE] There is hardly any documentation on Index purchase that aren't from a year ago, when the pandemic hit AND when HL:Alyx came out so ill let you know now Processing took a day and a half. Members Online This suit shocks you with electricity to feel real pain in video games Also the upcoming Bigscreen Beyond looks promising. S. 15% Please read the Guide and check the FAQ before asking questions. i want to calculate how much the international shipping will be, but i need the dimensions and weight At my home, I can't just leave the index connected, so I have to do the whole cable-set up song and dance whenever I want to use the Index. Good times. And finally there's always a risk of loosing the parcel between EU and USA. nzd xmzp trmkb hqbxund gmj siyef hsn kmu vvzkmah cymqcc jwwtv ynjzt tjxn hqh evhh