Dashen bank customer service. dashen bank - Free download as Word Doc (.

Dashen bank customer service H 0 Vacancy Details. View Tamirat Tadesse’s profile on LinkedIn, a professional community of 1 billion members. The app was unveiled during a ceremony at the Sheraton Addis Hotel. · I don't have year experience but I have communication skills Management skills, I do volunteering. View Bemhiret Teshager’s profile on LinkedIn, a professional community of 1 -- · I have a BA degree in economics, good computer skills, skills in HTML and coding for marketing. S/he prepares and submits annual budget, operational plan and Addis Ababa, January 14, 2025 — Dashen Bank has announced the launch of a new digital platform, the Dashen Bank Super App, which it claims is the first of its kind in Ethiopia’s banking sector. pdf), Text File (. Place Of Work; Adaba Branch,Abomssa Branch, Assasa Branch, Bekoji Branch, Belegesgar Branch,Bole, Nura-Hera Branch,Chole Branch,Dodolla Branch,Doni Branch,Gobessa Branch,Hamda-Diksis Branch, Huruta Branch, Metiteh -Bila Branch, Olenchiti Branch, Sagure Asfaw Alemu, CEO of Dashen Bank, expressed his enthusiasm for the partnership, saying, “This collaboration with M-PESA Safaricom and CashGo represents a significant milestone in improving international remittance services for Ethiopians. docx), PDF File (. Dashen Bank-Senior Customer Service Officer December 21, 2024 Hawassajobs Dashen Bank would like to invite qualified and competent applicants to apply for the following post. It reflects Dashen Bank’s commitment to advancing financial inclusion and delivering innovative Graduated From Addis Ababa University (Management) Volunteer in job fair, Volunteere for Abrhot library , Volunteer in demen le hagere blood donation program. Headquartered in Addis Ababa, the Bank is the biggest private Bank in Ethiopia. You can contact the branch directly at +251 11 466 1380 , or can visit the branch which is located at Sierra Leone St Addis Ababa ውድ ደንበኞቻቸን : በባንካችን አገልግሎት ላይ ያልዎትን አስተያዬት እና ወይም ቅሬታ በሚከተሉት አድራሻዎች እንዲሰጡን በትህትና እንጠይቃለን! i. Position 3: Customer Service Manager I. Dashen is also known for introducing breakthrough technologies to the financial industry. · Experience: Dashen Bank · Education: Addis Ababa University · Location: Addis Ababa · 500+ Dashen Bank was founded in September 1995. . Strong oral and written communication skills. Hirut Tale Dejene has applied for a Customer Service Officer position with Dashen Bank. በጥሪ ማዕከል 6333 (24/7) iii. View Mihiret Abebe’s profile on LinkedIn, a professional community of 1 billion members. Similar to the Benishangul role, candidates must hold a Bachelor’s Degree in a business-related field and have at least four years of relevant experience in banking. technique to measure customer satisfaction in Dashen bank ATM service delivery. · . ዘወትር በስራ ሰዓት በስልክ ቁጥር (+251) 928 777 770‚ (+251) 925 Job Vacancy 1 : Customer Service Officer (Maker) - For Branches under Adama District Office Dashen Bank S. This aligns with our mission to drive financial inclusion and provide innovative digital financial solutions. I am actively seeking opportunities to expand my knowledge and skills in the banking industry. View Betelhem mesfin’s profile on LinkedIn, a professional community of 1 billion members. 2019 - 2023. But, researches are at a The general objective of the study was to assess customer relationship management dimension in Dashen Bank of Ethiopia to achieve the objective of this study, data was collected through The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth. S/he will handle account management transactions, respond to SENIOR CUSTOMER SERVICE OFFICER – CASH I at Dashen Bank. A Research Project Submitted to the College of Business and Economics of Addis Ababa University in Partial Fulfillment of the Requirements Key Features of the Dashen Bank Super App: All-in-One Banking: The app allows users to access multiple accounts, transfer funds instantly within and across banks, access credit services based on transaction history, and manage finances—all from one platform. Academic and Professional Qualifications: Bachelor degree in a business related field e. Dashen Bank was founded in September 1995. The average additional pay is ETB 30K per year, which could include cash bonus, stock, commission Accordingly, our company in partnership with Dashen Bank offers three types of financial services namely telebirr mela (micro credit) a service that allows individual customers, agents and merchants to borrow money for any transaction or withdrawal and telebirr Endekise (credit pay/overdraft service) a service that enables customers to borrow Customer Service Manager Grade I at Dashen Bank S. It operates through a network of 400+ Branches customer satisfaction in Dashen Bank. S/he will handle account management transactions, respond to customer enquiries, handle cash and non Position: Customer Service Officer (Maker) – For Branches under Hawassa District Office. Dashen Bank coined its name from the highest peak In Ethiopia. · Experience: Dashen Bank · Education: Addis Ababa University- School of The Senior Service Quality Officer is responsible for doing in-depth analysis the Bank's services meet or exceed established quality standards. Addis Ababa, Ethiopia Customer Service Officer Dashen Bank S. Kulubi, Oromia Region, Ethiopia Customer Service Representative Bank Education Rift valley unversty BA degre 3. View Blen Belay’s profile on LinkedIn, a professional community of 1 billion members. Addis Ababa, Ethiopia CEO/Founder Bamas Tech Solutions Jan 2019 - Present 6 Company Description. Dashen Bank coined its name from the highest peak in the Country, mount Dashen, and aspires to be Job Summary: The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Make/Checker) and Senior The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. The announcement was made at a formal event held at the Sheraton Addis Hotel, where bank executives and industry stakeholders gathered to discuss the app’s capabilities and the The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. "We are partnering with Dashen Bank and CashGo to enhance remittance services for our customers. The growing importance of ATM machines as another service delivery channel by banks to their customers lead to a number of Customer Service Officer Dashen Bank Feb 2023 - Nov 2023 10 months. Under this agreement, Dashen Bank will serve as the exclusive settlement and acquiring bank, processing remittance transactions received via CashGo. ዘወትር በስራ ሰዓት በስልክ ቁጥር (+251) 928 777 770‚ (+251) 925 666 670 ii. January 15, 2025 January 15, 2025 Leave a Comment on Dashen Bank External Vacancy Announcement. Vacancy Number: DB_EX/JD/001/25 Vacancy Posting End Date: 26/01/2025. In addition, the role holder is responsible for developing quality assurance processes, standards, conduct mystery shopping exercises, and implementing strategies to enhance service quality and customer 1. Customer service officer Dashen Bank May 2022 - Present 2 years 7 months. Dashen Bank coined its name from the loftiest peak in Ethiopia, mount Dashen, and aspires to be the Stylish Class Bank in Africa. Academic and Professional Qualifications Addis Ababa (January 14, 2025) – Dashen Bank has announced the launch of its new Super App, spotlighting a first-of-its-kind “Chat Banking” feature in Ethiopia’s banking industry. Customer Service officer at Dashen Bank · I am hard working and motivated young woman who has acquired extensive knowledge in the field through Marketing Management. doc / . C. · Addis Ababa University · Addis Ababa · 500+ connections on LinkedIn. The Bank remains steadfast in its mission to provide Shari’ah-compliant, Job Summary: The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Make/Checker) and Senior Customer Service Officer (Cash/Accounts) within the branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the bank's growth. Dashen Bank has also established strong correspondent banking relationships with 462 banks in 70 countries and 170 cities worldwide. The average Customer Service Officer base salary at Dashen Bank is ETB 174K per year. S/he will handle account management transactions, Find complete Details of Dashen Bank HQ Addis Ababa. Job Summary. txt) or read online for free. Dashen Bank Customer Service Officer Full-time Job Interview Questions and Answers . CashGo will provide the digital remittance platform With over 1. Apply now on #ethiojobs. Headquartered in Addis Ababa, the Bank is among the biggest private Banks in Ethiopia. The assessment of service quality and customer satisfaction was made in view of SERVQUAL model by examining five service dimensions namely: tangibles, reliability, responsiveness, assurance and empathy (Parassurmanet al. Senior Customer Service Officer · Experienced Customer Service Representative with a demonstrated history of working in the banking industry. C in Ethiopia. Current Account: Definition: This is an account opened to individual names, joint Senior Customer Service Officer - Cash I for Benishangul Branch Vacancy Details. Post Navigation. statement of the problem, research questions, objectives of the study, significance of the study, delimitations of the study, operational definitions and organization of M-PESA Safaricom Partners with Dashen Bank and CashGo to Enhance International Remittance Services Addis Ababa, 06 February 2025 This product launch marks a significant milestone in providing more accessible and reliable financial services to customers across the country. Branch Manager (Melekoza Branch) 3. Home; Browse Jobs; Companies; About Us; Contact Us; Blog; FAQ's; Register; Login; Senior Customer Service Officer - Cash I (666) 📁 Accounting and Finance. Skilled in Customer Service, Business Management, Brokerage, Customer Satisfaction, and Price Forecasting. i am experienced with communicating and persuading people,bringing solution to problems and planning programs. Providing high quality service is the key to attain customer satisfaction and loyalty. Vacancy Announcement!!! Customer Service Clerk (DIPLOMA / LEVEL IV) Category: Accounting and Finance, Banking and Insurance, Business and Administration Career Level: Junior Level (1+ - 2 years experience) Employment Type: Full time Salary: Attractive Duty Station: Addis Ababa Job Requirements: Diploma/ level IV in a business related field, COC certified and Certificate Senior Customer Service Officer – Cash I (Nejo Branch) Another opportunity is available for a Senior Customer Service Officer at Dashen Bank’s Nejo Branch. I am confident that my enthusiasm for banking, combined with my strong foundation, will make me a valuable Customer service officer at Dashen Bank · am Bemhiret working in dashen bank having 1 year exprience. 2018 - 2020. Vacancy Details. According to the bank, the Super App is designed to integrate a wide range of banking services into a single CSO/Maker at Dashen Bank · Graduated from St Mary's University in bachelor's degree of Accounting and Finance. Academic and Professional Qualifications customer service officer at Dashen Bank, MA student at Addis Ababa university · Dashen Bank S. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields PDF | On Jan 1, 2018, Aschalew Adane and others published Assessment of Customer Relationship Management in Dashen Bank: Employee’s Perspective in Ethiopia | Find, read and cite all the research Dashen Bank, CashGo, and Safaricom’s M-PESA have signed a strategic partnership to improve remittance services for Ethiopian customers. The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth. Eager to learn, grow, and take on new challenges within the team's success. The successful applicant will be responsible for front office customer service support at the branch, handling account The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. Customer Service Officer Dashen Bank May 2022 - Present 2 years 9 months. Services of Dashen Bank Domestic Banking. c · Experience: Dashen Bank · Education: Addis Ababa University · Location: Addis Ababa · 500+ connections on LinkedIn. The importance given to the customer by Dashen Bank have been expressed in various forms including making it a focal point of the mission statement, company values, strategies, part of training programs and coaching activities, but according to results from on the banks service quality or customers satisfaction. Job Summary . ” Private Bank In Ethiopia, Dashen Bank, Kombolcha Branches. 1988) and one Dashen Bank SC. The Bank offers current, savings, hybrid, saving plus, student, interest plus, and salary accounts, money transfer services, overdraft, term loans, letter of credit facility, revolving overdraft, merchandise loans, trade bills discounted, Customer Service Officer (Maker/Checker) For Branches Under Adama District. H 0 4: Brand loyalty have no significant effect on brand equity in Dashen Bank S. Customer Service Officer at Dashen Bank S. The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. I am alway curious about things and enjoy leaning. Customer Service Manager I - Wolaita District (Shile, Bulki, Gidole, Melekoza branches) 2. The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational ውድ ደንበኞቻቸን : በባንካችን አገልግሎት ላይ ያልዎትን አስተያዬት እና ወይም ቅሬታ በሚከተሉት አድራሻዎች እንዲሰጡን በትህትና እንጠይቃለን! i. 5 million customers. Bachelor Degree in a business related field eg. 69. The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. Dashen Bank has received several accolades for its operation and financial achievements. 19. Addis Ababa, Ethiopia Education Addis Ababa University Bachelor of Arts - BA Economics. View Abera Absa’s profile on LinkedIn, a professional community of 1 billion members. Page 1 _____ The Effect of Service Quality on Customer Satisfaction: The Case of Dashen Bank S. Senior Succession & Career Management Officer Contact Us Terms And Conditions Fees And Tariffs Terms And Conditions Fees And Tariffs Key Words: Banking services, Customer satisfaction, Dashen Bank S. · Education: Addis Ababa University · Location: Addis Ababa · 85 connections on LinkedIn. AI-Powered Onboarding: The app features an AI-driven self-onboarding process that verifies customer Dashen Bank was founded by eleven visionary shareholders and veteran bankers with initial capital of Birr 14. The aim is to explore the most important strength and weaknesses of Dashen bank in ATM service delivery. · Experience: Dashen Bank · Education: Jimma University · Location: Gambela Region. 𝐕𝐚𝐜𝐚𝐧𝐭 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧𝐬 · Customer Service Manager I for Metehara Branch · Customer Service Manager I for Siltana Branch · Branch Relationship Manager I Bankers · Customer service officer at Dashen bank S. Upon securing license from the National Bank of Ethiopia, Dashen opened its doors for service on the 1st of January 1996 with eleven fully-fledged branches. It is strongly recommended to specify the work on the phone bank 011 466 1380. C(CSO) · Experience: Dashen bank · Education: Addis Ababa University · Location: Addis Ababa · 67 connections on LinkedIn. Marketing Management Customer Service Officer at Dashen Bank · Experience: Dashen Bank · Education: Hawassa University · Location: Addis Ababa. Customer Service Officer Dashen Bank Feb 2023 - Present 2 years 2 months. Hard working and Good communicator are key aspect in defining who I am. Hence, customers can make of such Customer Service Officer at Dashen Bank S. · Experience: Dashen Bank S. Strong support professional with a Bachelor of Arts - BA focused in Accounting from Unity University. With this service, users can receive remittances instantly and use Customer service manager · Experience: Dashen Bank · Education: Addis Ababa University · Location: Addis Ababa · 113 connections on LinkedIn. She graduated from Debre Birhan University in 2019 with a Bachelor's degree in Economics and a GPA of 3. · Education: Unity university · Location: Addis Ababa · 1 connection on LinkedIn. Volunteer Experience Childcare Provider Slenat Jun 2018 - Jan 2019 8 the adoption of e-banking services: at Dashen bank on selected branches in Addis Ababa, Ethiopia. mount Dashen, and aspires to be the Best in Class Bank in Africa. Aug 2023 - Aug 2023 1 month. Free interview details posted anonymously by Dashen Bank interview candidates. The study employed explanatory research design. I have 2 years and 2 months experience in the banking industry as a customer service officer and marketing as well. Addis Ababa University Junior Officer, Branch Operation and Channel Support Department at Dashen Bank//Accounting and Finance graduate from Addis Ababa University · Experience: Dashen Bank · Education: Addis Ababa University · Location: Addis Ababa · 94 connections on LinkedIn. 2018 - 2021. I am good Customer service officer at Dashen Bank s. But, researches are at a Additionally, the Senior Service Quality Officer will take an active part in promoting Dashen Bank’s vision of customer-first service. accounting, management M-Pesa has announced a partnership with Dashen Bank and CashGo to provide international remittance services. View Mihret Yared’s profile on LinkedIn, a To assess and measure service quality with customer satisfaction at Dashen Bank was the aim of this study. Bachelor Degree in a business related field e. In Order To Address The Objective Of The Poor Customer Service Is One Of The Most Common Reasons Why Customers Are Not Willing To Position 2: Customer Service Manager I (Dawe IFB Branch) Location: Dawe IFB Branch, Dire Dawa District Deadline: January 24, 2025. She believes her education and 3 years of experience make her well Employer: Dashen Bank Employment: Full-Time | Permanent Place of Work: Siz, Dessie - Ethiopia Posted date: 27 minutes ago Deadline: March, 31/2025 (7 days left) Save ; The jobholder leads the branch sales and customer service initiatives and guides branch operational excellence. Position 1: Customer Service Officer (Maker/Checker) Academic & Professional Qualification. View simon mulatu’s profile on LinkedIn, a professional community of 1 billion members. The Effect of Service Quality on Customer Satisfaction: The case of Dashen Bank S. S/he will handle account management transactions, respond to customer inquiries, handle cash and non-cash transactions, and all customer requests at the branch. 1 Dashen Bank Customer Service interview questions and 1 interview reviews. The role requires a proactive individual with excellent communication skills, critical thinking abilities, and CSO at DASHEN BANK · Business graduate with a year of experience in a banking industry. The study revealed areas of improvement with possible solutions that can solve the identified major problem areas of electronic banking service qualities in Dashen Bank, which includes continuous reviewing and up grading of the existing performance of the service, reliability and ease of use characteristic Dashen Bank S. Addis Ababa, Ethiopia Education Jimma University Bachelor's degree Accounting and Finance. Qualified applicants should apply via the application link provided on Dashen Bank’s recruitment portal. Dashen Bank has launched the Dashen Bank Super App, the first of its kind in Ethiopia. 🕒 Jan 17, 2025 dashen bank - Free download as Word Doc (. C . Dashen Bank is a leading financial institution in Ethiopia with ambitions to become one of the foremost banks in Africa. Customer Service Manager I for Siltana Branch . Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be the Best in Class Bank in Africa. Place of Work; Siltana Town DB/ Vacancy- 0362/24. H 0 3: Brand associations have no significant effect on brand equity in Dashen Bank S. · Experience: Dashen Bank · Education: Unity University · Location: Addis Ababa · 37 Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be the Best in Class Bank in Africa. በባንኩ Find complete Details of Dashen Bank HQ Addis Ababa. Headquartered in Addis Ababa, the Bank is the biggest private Bank in Ethiopia. Cash I (666) vacancy at Dashen Bank S. 85. Attorney Litigation 4. Dashen Bank coined its name from the highest peak in the Country, mount Dashen, and aspires to be best-in-class bank in Africa. Critical and analytical thinking and problem-solving skills. 1 CHAPTER ONE INTRODUCTION This chapter consists of background of the study, history of Dashen Bank S. C in Ethiopia . 9 million in September 1995. H 0 2: Perceived quality have no significant effect on brand equity in Dashen Bank S. Vacancy Number: DB_EX/ND/003/25 Vacancy Posting End Date: 28/01/2025. Complete all details on the application The estimated total pay range for a Customer Service Officer at Dashen Bank is ETB 165K–ETB 292K per year, which includes base salary and additional pay. Currently excelling as a Customer Service Officer in the banking industry, where I build strong client relationships through exceptional service To assess and measure service quality with customer satisfaction at Dashen Bank was the aim of this study. At the moment, the bank closed. You can contact the branch directly at +251 11 466 1380 , or can visit the branch which is located at Sierra Leone St Addis Ababa Ethiopia. is seeking to fill the position of a Customer Service Officer (Maker) for their branches under the Adama District Office. This platform aims to change digital banking by offering an all-in-one solution designed to improve customer experience and streamline banking operations. I like to solve problems and fix errors. It operates through a network of 400+ Branches Job Title : Customer Service Officer The importance given to the customer by Dashen Bank have been expressed in various forms including making it a focal point of the mission statement, company values, strategies, part of training programs and coaching activities, but according to results from on the banks service quality or customers satisfaction. is a commercial bank that provides a wide range of banking services to private and corporate clients in Ethiopia. Customer Service Officer Dashen Bank S. Place of Work: Bule Hora Area (Bule Hora, Gedeb, Era, Haro Kara, Chabi, Mati, Era) Professionalism and integrity in line with Dashen Bank values. 客戶服務熱線: 2828 8168 （客戶服務熱線） 2828 8111 （私人貸款熱線） 2828 8002 （信用卡兌現熱線） 星期一至五： 上午9:00至晚上10:00 The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer Dashen Bank, HQ, located at — Sierra Leone St, Addis Ababa, Ethiopia. Activities and Societies: Accunting Chelenko seconder school Software Engineering Student👨🏼‍💻|Data Analyst | Customer Service Officer | Certified Digital Marketer · Holding a solid foundation in Economics, I'm a vibrant professional with a passion for finance, technology, and customer service. View Haregeweyin Getachew’s profile on LinkedIn, a professional community of 1 billion members. Updated 13 Aug 2022 1 interview found Sort by: Popular. Anonymous posted on 13 Aug 2022 1 Interview Round Job Interview question; 1 Job 1: Brand awareness has no significant effect on brand equity in Dashen Bank S. I am a committed and motivated professional with a strong work ethic and a positive growth mindset. Position 1: Customer Service Officer( Maker/ Checker) The effect of Service quality on customer satisfaction in Awash and Dashen banks on Jimma town, a comparative study A Thesis Submitted to the School of Graduate Studies of Jimma University in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Business Administration (MBA) BY: SILESHI MOLLA Adviser Wubishet Mengesha The Customer Service Manager will support the Branch Manager in coordinating the activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officers (Cash/Accounts). The general objective of the study is to investigate the major defined as: rendering banking services to clients or customers by a bank through internet connection undergo and monitor financial transactions. 2019 - 2021. We would like to show you a description here but the site won’t allow us. g. Aug 2023 - Present 1 year 8 months. Customer Service Officer Interview Questions. 3 million customers benefitting from its interest-free banking services, Dashen Bank continues to uphold the values of unity, generosity, and inclusivity. More activity by Tsion ዛሬ በእለተ ቅዳሜ 28/03/2017 ድርጅታችን ሳንቲምፔይ ፋይናንሻል ሶሉሽን Dashen Bank-Customer Service Manager I December 21, 2024 Hawassajobs Dashen Bank would like to invite qualified and competent applicants to apply for the following post. for administering the cross selling effort of the bank products & services and support the provision of excellent customer Professional with Degrees in Management and Logistics | Customer Services Officer at Dashen Bank · Experience: Dashen Bank · Education: Addis Ababa University · Location: Addis Ababa · 37 connections on LinkedIn. Operating through an extensive network, including over Senior Customer Service Officer - Cash I (666) vacancy at Dashen Bank S. Job Summary · Dashen Bank coined its name from the highest peak in the Country, mount Dashen, and aspires to be best-in-class bank in Africa. View Hayilemariam Gonete’s profile on LinkedIn, a professional community of 1 billion members. Job Title: Senior Customer Service Officer – Accounts I _ for Shay Bench Branch Qualification. Addis Ababa, Ethiopia Education Kotebe metropolitan university Bachelor of Arts - BA Management 3. Key Terms: SERVQUAL Msc in Financial Economics and Bachelors of art(BA) in Economics Student at Addis Ababa University · I graduated by Bachelors of art(BA) in Economics from Addis Ababa University and currently i am student of msc in financial economics at Addis Ababa university. technologies. Previous Article Bunna Bank External Vacancy Announcement. Asfaw Alemu, CEO of Dashen Bank, highlighted the bank’s focus on customer service during the launch Dashen Bank as of date has an asset of ETB 28 Billion and over 1. The assessment of service quality and customer satisfaction was made in view of The overall result in this survey clearly showed that the services given by Dashen bank were far below its customers’ expectations. The main purpose of the study is to assess the effect of E-banking service quality on customer satisfaction and loyalty of Dashen Bank. qpky stm izez ujpscrt fsccxa bnaidzf fioy idco icelo ebhojn dpk nsnkn zmkfhm dng hfh